• Why do mimobots function like and resemble USB flash memory drives?
  
• What memory capacities are available?
  
• How many photos or songs can I store on my mimobot flash drive?
  
• Are mimobots compatible with my OS?
  
• Do I need a driver?
  
• Are mimobots USB 2.0?
  
• Why does my mimobot's tail light up?
  
• How do I turn off my mimobot?
  
• Are mimobots safe?
  
• What about tech support?
  
• How big is a mimobot?

• Where and how can I adopt a mimobot?
  
• What payment types do you accept?
  
• What is your delivery policy?
  
• Do you have a warranty and return policy?
  
• Do you offer pre-orders?
• What is your shipping policy for contest winners?

• What is your privacy policy?
  
• Any other legal notices?

Why do mimobots function like and resemble USB flash memory drives? Because mimobots are USB flash memory drives! Store all your data, pictures, music and more on your mimobot.

What memory capacities are available? mimobots come in 512MB, 1GB, 2GB and 4GB sizes. Note: The actual usable memory size is less than stated in the product specification due to flash memory design, testing, and formatting.

How many photos or songs can I store on my mimobot flash drive? The table below displays approximate number of pictures or songs per capacity.

*file sizes are based on average size of high resolution JPEGs and MP3s. (Actual sizes will vary depending on images, songs, and level of compression used.)

Are mimobots compatible with my OS? If you use a Windows (Vista, XP, 2000, 98SE) or Mac (OS 9.0 or later) computer then you're all set. Officially we do not support Linux, but some users have reported success on their Linux machines. Please also note, Windows NT does not support USB flash drives.

Do I need a driver? Not unless you're running Windows 98SE. If so, you can download the driver here.

Are mimobots USB 2.0? Yes, mimobots are Hi-Speed USB 2.0 and are backwards compatible with USB 1.1.

Why does my mimobot's tail light up? That's the data activity indicator light. A mimobot's tail flashes when in use. Do not remove the drive when the data activity light is on or data loss may occur.

How do I turn off my mimobot? Mac: Drag your mimobot from the desktop to the trash. Windows: Right click the "Safely Remove Hardware" icon on your task bar. Select and stop the drive (usually listed as "USB Mass Storage Device"). Confirm and select the drive you'd like to stop (usually listed as "mimobot USB Device"). Both: When your computer notifies you and the tail indicator light turns off, it is then safe to remove the mimobot from your PC.

Are mimobots safe? Of course. They're FCC/CE certified, meaning they've passed rigid consumer electronics testing as required by governing bodies in the US, Europe, and Asia. For best results, mimobots should not be left in the sun, come into contact with water, or be used as a toy. Caution, contains small parts. Not suitable for children under the age of 13.

What about tech support? Should you need it, we offer full technical support for the operation of your mimobot.

How big is a mimobot? Held in your hand, a mimobot is 2 3/8" x 1 1/8" x ½" small, or 60 x 27 x 13mm for you metric system folk. On planet blõôh, mimobots are nanometer-scaled, barely the size of a molecule.

Where and how can I adopt a mimobot? You can adopt a mimobot in The Lab or at your friendly boutique retailer.

What payment types do you accept? We accept Visa, Mastercard, and American Express. All transactions are conducted in US currency.

What is your delivery policy? mimoco is based in Boston, MA, USA and we ship to many countries worldwide via USPS, UPS & FedEx. Shipping prices vary with order weight and method used and can be determined before check out via the online shopping cart (lab.mimoco.com). In stock mimobots usually ship within two days of order. A confirmation number will be emailed when your mimobot is shipped.

Domestic transit times vary depending on the level of service requested: UPS Ground takes 1 to 6 business days, depending on the shipping address. UPS 3 Day, FedEx 2-Day and Overnight are options as well. Finally, USPS Priority is available and usually takes 3 days, but is not guaranteed and sometimes takes up to 2 weeks or longer (We do not recommend USPS Priority if your purchase is intended to arrive on a specific date (i.e., as a gift) less than two weeks from date of order.). Please note: neither UPS, nor FedEx ship to PO boxes. All deliveries to PO boxes will be sent via USPS Priority.

All about tracking: FedEx and UPS ship with a tracking number, while USPS Priority only includes a delivery confirmation number. The FedEx and UPS tracking numbers will provide package whereabouts, whereas USPS Priority Mail only identifies general delivery information.

In addition, for all orders placed on mimoco’s website that are $40 or less, there is also the option of having your order shipped via USPS Parcel Post. Domestic shipments using this option will incur a shipping fee of $5, and International orders will be charged $10. However, unlike our other shipping options, this method provides no insurance or tracking, and therefore there is no way to ascertain where the order is once it has been shipped. This is the cheapest option for orders under $40, but it is also the most risky. Mimoco cannot be held responsible for merchandise lost under these circumstances.

International recipients may be required by national law to pay import duty tax. International shipping options include FedEx International Priority (1-3 days) or FedEx International Economy (3-5 days), or USPS Global Express (3-5 days). All about tracking: FedEx ships with a tracking number, while USPS Global Express only includes a delivery confirmation number. The FedEx tracking number will provide package whereabouts, whereas USPS Global Express only identifies the date the package cleared customs.

Do you have a warranty and return policy? Due to their limited nature, we cannot accept mimobots for return. mimobots are guaranteed free from defects, but if found defective can be returned for a replacement within one year of purchase. A Return Authorization Number (RA#) and receipt must always accompany returns. Contact us at deadbot@mimoco.com for directions to return your sad nonworking mimobot to the mothership. Because mimobot runs are always short, we cannot guarantee the availability of the same mimobot as originally purchased. We'll always replace mimobots for the same or higher memory capacity. This warranty does not cover damage by accident, misuse, tampering, moisture, or normal wear and tear. Please note that mimoco assumes no responsibility for lost or corrupted data. When backing up your data, always use more than one method.

Do you offer pre-orders? From time to time, mimoco offers fresh mimobot characters for pre-ordering on the site. Place an order now and we'll ship your mimobots as soon as they are in stock. You will be billed for all charges related to the purchase of your mimobot up front, including estimated shipping charges. When the pre-order period comes to an end your order will be shipped, and you will be among the first to receive your limited-edition mimobot Art Toy USB Flash Drive. Any other items purchased at the time of pre-order will be held until the pre-ordered item becomes available, unless the "Split Shipping" box is chosen during check out. Orders using the "Split Shipping" option incur separate delivery charges when the pre-ordered item ships. Please note that product availability dates are estimates and you may receive your order earlier or later than the date specified. If there is a delay in your shipment we will notify you by email. If for any reason your pre-ordered item does not become available, the full amount billed will be refunded.

What is your shipping policy for contest winners? Congratulations if you just won a contest sponsored by mimoco! Now, you may be wondering how your awesome prize will be delivered to you?
US winners: if you live in the US, your prize will ship free of charge via UPS Ground. You’ll receive an email once the package ships with a tracking number. UPS Ground takes 1 to 6 business days, depending on the shipping address.
Non-US winners: if you don’t live in the US, three options are available:
- USPS First Class: free of charge, no tracking number, no insurance, delivery time varies depending on the shipping address.
- USPS Express: $25 to 35 charged to the winner, tracking number and insurance provided, takes 5-7 business days
- FedEx: $40 to $70 charged to the winner, tracking number and insurance provided, takes 2-3 business days.

What is your privacy policy? We do not share your information with anybody except on an as needed basis to process payments with a third party payment processing partner and to our shipping partners to deliver your package. For purchases, we use Secure Socket Layer (SSL) technology to encrypt all of your personal information (such as your credit card number) as it travels across the internet. This means that your information remains private and safe! mimoco complies with the CAN-SPAM Act of 2003. Read our full privacy policy here (www.mimoco.com/privacy).

Any other legal notices? The content on this website is protected by © and may not be reproduced without prior written consent of mimoco llc. TM & ©2005 mimoco llc. mimobot and all related logos, names and distinctive likenesses are the exclusive property of mimoco llc. All rights reserved. US and International Patents Pending. All other © and ™ are the property of their respective owners.